Company Name : GI RETAIL PRIVATE LIMITED
Job Role:Executive( Hindi Voice Process)
Educational Qualification: Any Graduate / Post Graduate (MBA and MCA need not apply)
Experience: 0 – 3 Years
Language : Hindi is Must
Job Location : Chennai
Job Responsibilities:
- Answer calls and respond to emails
- Handle customer inquiries both telephonically and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call reports
Candidate Profile:
- Proficient in relevant computer applications
- Required language proficiency
- Knowledge of customer service principles and practices
- Knowledge of call center telephony and technology
- Some experience in a call center or customer service environment
- Good data entry and typing skills
Shifts :
- Female – Regular shift
- Male : Willing to work in Rotational Shifts
Apply Mode:Walk-in
Walk-in Date : 20th Jan & 23rd Jan 2015
Walk-in Time : 10:00am to 04:00pm
Venue Details :
Hermes I Tickets Pvt Ltd,
No: C-9, T.V.K Industrial Estate,
Guindy, Chennai – 600032
Land Mark:Opposite to BSNL Office/Near Professional Courier
Contact Person : Deepthi
Phone No : +91-9940071409// 044 – 66706006
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