Tata Business Support Services Recruitment Drive for Freshers As a Customer Care Executive on 2nd Feb to 6 th Feb 2015 at Hyderabad(Verified)

Company Name:TATA BUSINESS SUPPORT SERVICES LIMITED

Job Role: Customer Care Executive

Educational Qualification: 12th Pass / Diploma or Any Graduate

Desired Experience: Fresher’s

Year Of Passed Out : 2013, 2014

Job Location:Hyderabad

Job Purpose:-

To Answer queries/resolve problems of customers through Inbound calls and if required up sell/ cross sell.

•  Attend inbound calls of customers with regards to give or take information.
• Understading technical queries of the customer (ISP Service Provider)
• Ability to understand what makes the customer tick.
• Implement all feedback given by Supervisors.
• Questions team leader or manager to obtain full understanding of what information is being requested.
• Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
• Manage length of calls.
  Key KPI to be delivered by the role:
  •       Service levels and quality of resolution provided for service requests processed.
  •       Nil Repeat requests(Calls/SMS/Emails etc)
  Functional competencies:
  Proficiency in working on a computer. Basic MS office skills and ability to work on applications that are used to provide services. Having worked on CRM applications is an advantage.
  -       Good typing skills (Quality & Speed)
  –       Good communication skills –
  o       Ability to handle telephonic conversations
  o       Good spoken English & Hindi mandatory.
  –       Good Listening skills
  –       Good comprehension
   Note: - we have openings for optional languages like Kannada, Malayalam
  Tamil, Marathi, Assamese.
  Role based competencies:-
• Customer Focus
• Speed and quality of resolution
• Good inter-personal skills. Mange relationships with external and internal customers.
• Ability to perform under stress
• Good problem solving skills
• Continuous learning ability
  Working Hours for the process:
  –       Process timings –Rotational shifts (Including night shifts)
  –       Weekly Off – Rotational
  Interview Process:-
  1. Group Discussion
  2. Aptitude Test
  3. HR Round
  4. Operations Round

Mandatory Documents:

• Updated Resume Copy
• Any Government Issued Identity card

Apply Mode:Walk-in

Date of Walk-in:2nd Feb to 6 th Feb 2015

Time of Walk-in:10:00 AM – 1:00 AM

Walk-in Address:

Gowra Trinity Building 1st Floor,

Chiran Fort Lane,

Police Lines Begumpet,

Hyderabad

Contact : 040-66951111