XL Dynamics hiring Freshers through Walkin as a IT Support Engineer on 12th to 17 January 2015 at Pune

Company Name:XL Dynamics

Job Role:IT Support Engineer

Educational Qualification:B.E, B.Tech, MCA, BCA

Year Of Passed Outs : 2013,2014

Experience:0 – 3 Years

Job Location:Navi Mumbai

Responsibilities:

• Providing technical and diagnostic support for all hardware/software problems.
• Managing the helpdesk system by recording appropriate information for fault incident and resolving the fault from a remote location or by accessing the users desktop.
• Maintaining overall ownership of users issue & service ensuring resolution within agreed service levels.
• Supporting the following technologies: Microsoft Office 2007 products Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NICs, basic LAN/WAN connectivity and others as assigned.
• Managing service requests, software installations, new computer setups, upgrades, etc.
• Troubleshooting Network related issues.
• Recording escalations from employees and notify the IT head on any operational escalations and complaints.
• Troubleshooting login and domain related issues.
• Resolving the queries in accordance with helpdesk escalation process
• Troubleshooting Operating System and general software related issues.

Skills:

• Mandatory knowledge on N+ (Network Support) and A+ (Basic Computer).
• effective verbal and written communication skills in English.
• Ability to exercise judgment within procedures and practices to determine appropriate action.
• Knowledge of multiple desktop programs, configuration and debugging techniques.
• Strong communication skills Must be self-managed, responsive, and dedicated to customer support.
• Sense of urgency and ability to manage and prioritize multiple work requirements to meet deadlines.
• Ability to work independently and in a team environment.

Mandatory Documents :

• Updated Resume Copy
• Any Govt. approved Photo-ID proof

Apply Mode:Walk-in

Date of Walk-in:12th – 17th January 2015

Time of Walk-in:10:00 AM

Walk-in Address:

A/4, Allied digital
Millennium Business Park,
Mahape-400071